Lead

A custom form in Fynd Platform refers to a tailored web form created from within the Fynd Platform platform to collect specific information from customers or website visitors. These forms are customizable and can be designed to gather various types of data, such as customer feedback, inquiries, registration details, event sign-ups, or product customization or product requests. Sellers can create custom forms using Fynd Platform's built-in form builder or by integrating third-party apps that offer advanced form-building capabilities. Custom forms created are available directly into websites. This resource allows you to view responses submitted by Customers on website or mobile applications.

Tickets are user escalation events recorded to track and resolve customer queries or problems. They serve as a structured way to manage and prioritize customer inquiries, ensuring timely resolution and maintaining customer satisfaction. Tickets typically include details such as the customer's contact information, description of the issue, and any relevant history or notes. They can be assigned to specific agents, have a status to indicate their progress in the resolution process, and may have a priority level based on the urgency of the issue. This resoure allows you to create, update and view tickets.

Tickets are user escalation events recorded to track and resolve customer queries or problems. Any interactions over the ticket, whether by a support agent or the user who raised the concern, are recorded as a Ticket History Item. This resource allows you to further interact and record such interactions on tickets. Interactions may include adding comments to the ticket or attaching a thread of conversation to interact with an agent.